Deal secured with Toronto Pearson International Airport

Global aviation specialist Amor Group is to install North America’s first automated wait time tracking system utilizing Bluetooth after securing a contract with Toronto Pearson International Airport, Canada’s busiest airport.

The innovative BlipTrack™ software, utilized as part of Amor Group’s PAXPath+ solution, is already implemented by leading international airports such as Copenhagen, Oslo, Brussels and Manchester, providing managers with automated wait time technology at key areas such as security, immigration and transfer.

The contract for an initial 12 month pilot trial was awarded by the Greater Toronto Airports Authority (GTAA), which manages the airport, following a competitive tendering process.  The pilot will focus on pre-board screening and customs controlled areas.

GTAA’s Operations and Customer Experience department is focused on continual improvement of the services offered to passengers and required a sophisticated system that could provide data on passenger movements. Providing wait time information to the GTAA will allow for improvements to the overall passenger experience and will enable the GTAA to identify wait times that are unexpected or unexplained.

The one-year deal will see Amor Group and its partner BLIP Systems providing Toronto Pearson  with a portable passenger tracking system that uses Bluetooth technology – via enabled cell phones – to monitor passenger wait times.

The GTAA will then be able to use the information to make operational decisions and improvements to enhance the overall experience for the 30 million passengers who use the airport every year with the goal of minimizing wait times.

Jim McKenzie, VP of Transport at Amor Group, said the deal was its first aviation contract in North America and would provide a platform for Amor Group and its partner BLIP Systems to continue growth into this key market.

"We are absolutely delighted to have secured our first aviation contract in North America, as well as being able to bring the first automated wait system of its kind to Canada and the USA.

“The Operations and Customer Experience team at GTAA wanted to have the flexibility to deploy the solution at various locations at Toronto Pearson Airport and we are certain that our solution will exceed the initial scope of their requirements throughout the duration of the pilot.

“The portable PAXPath+ system, powered by BlipTrack™, was an ideal solution. Bluetooth technology has already established itself as the leading method of monitoring passenger movements, giving an understanding of how long they have to wait at pinch points such as security. The data produced will allow Toronto Pearson’s team to gain a greater understanding of how the airport is operating and make decisions on how best to utilize staffing and other resources to improve the experience for passengers.”

The contract started in January, with the potential for a further 12-month extension.